Terms and Conditions
Last updated: September 26, 2025
1. Acceptance of Terms
By accessing and using Farmvillabooking ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These terms apply to all visitors, users, venue owners, and others who access or use the Platform.
2. Platform Services
Farmvillabooking provides an online platform that connects users seeking to rent venues for events with venue owners. Our services include:
- Venue discovery and search functionality
- Venue information, photos, and pricing display
- Booking facilitation and inquiry management
- Customer support and assistance
We act as an intermediary and do not own, operate, or control any of the venues listed on our platform.
3. User Responsibilities
When using our Platform, you agree to:
- Provide accurate and complete information
- Use the Platform only for lawful purposes
- Respect venue rules and regulations
- Honor booking commitments and payment obligations
- Treat venue properties with care and respect
4. Booking Process
Booking Requests: When you submit a booking request, it does not guarantee availability. All bookings are subject to venue owner approval and confirmation.
Payment: Payment terms are established between you and the venue owner. We may facilitate payment processing but are not responsible for payment disputes.
Confirmation: Bookings are confirmed only when you receive written confirmation from us or the venue owner.
5. Cancellation and Refunds
30% of the total amount will be taken as a token advance, which is strictly non-refundable. However, in the case of force majeure events (such as natural disasters or government restrictions), refunds or adjustments may be considered on a case-by-case basis.
6. Venue Owner Responsibilities
Venue owners who list properties on our Platform agree to:
- Provide accurate venue information and photos
- Honor confirmed bookings and pricing
- Maintain venue safety and cleanliness standards
- Comply with local laws and regulations
- Respond promptly to booking inquiries
7. Limitation of Liability
Farmvillabooking acts as an intermediary platform. We are not liable for:
- Venue quality, safety, or suitability for your event
- Disputes between users and venue owners
- Damages or losses occurring at venues
- Cancellations due to circumstances beyond our control
Users are advised to verify venue details, obtain appropriate insurance, and understand venue-specific terms before booking.
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Intellectual Property
The Platform content, including text, graphics, logos, images, and software, is owned by Farmvillabooking and protected by copyright and other intellectual property laws.
Users may not reproduce, distribute, or create derivative works from our content without explicit written permission.
10. Dispute Resolution
In case of disputes:
- Contact our customer support team first
- We will attempt to mediate and resolve the issue
- If unresolved, disputes will be subject to the jurisdiction of Delhi courts
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform after changes constitutes acceptance of the new Terms.
12. Contact Information
If you have questions about these Terms and Conditions, please contact us:
- Email: farmvillabooking@gmail.com
- Phone: +91-8130790743
- Website: Contact Us
Important Notice:
These terms constitute a legal agreement. Please read them carefully before using our services. By using Farmvillabooking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.